How does this service work?

VOIP, or Voice over Internet Protocol, is the process of converting analog audio signals, similar to what you hear during a phone conversation, to a digital signal that can be sent over the Internet and converted back to voice at the receiving end of the call.

Some VOIP phone services work with special software that enables you to use your PC speakers and microphone to “call” another PC or phone. VOIP service that VoiceConnect offer work with an adapter that enables you to use a standard phone to call anyone, anywhere. You dial the same way you normally would and the person you are calling doesn’t require anything special to talk to you. In fact, when you use VoiceConnect service, your callers won’t even know the difference. VoiceConnect delivers clear, high-quality phone service for a fraction of the cost of normal phone service.

In order to have VOIP phone service you must have a broadband or high speed internet connection. The same connection that you use for your computer can be used for you phone service and you will have the ability to talk on the phone and surf the web at the same time. You can even use the service when the computer is off.

When using the VoiceConnect VOIP Service you have access to features that are not available in a standard phone line environment. These features are as follows:

• Choose a phone number with an area code local or outside of your calling market or in another state.
• View or make changes to features such as call detail reports and managing your voicemails online.
• Bring your phone adapter with you when you are traveling as long as you have access to a high speed internet connection.

VoiceConnect has representatives waiting to take your order or answer any questions that you may have at anytime. Please contact us at 1800-453-2251 to begin enjoying your new digital phone service.

Residential phone FAQs

Do you have questions about VOIP? VoiceConnect can answer all of your most frequently asked questions.

Select a category below to view questions and answers.

What to know before signing up

• What is VOIP (Voice over IP)?
• Why should I use VOIP?
• What is broadband internet service?
• Why should I use VoiceConnect Residential phone service?
• How does VoiceConnect Residential phone service Work?
• What type of internet service will I need to use the VoiceConnect Residential phone?
• How do I signup?

What is VOIP (Voice Over IP)?
VOIP, or Voice over Internet Protocol, is a technology that allows you to make and receive phone calls through the Internet. Voice is converted into packets of data, sent out over the Internet through a broadband connection, and reassembled at the other end of the line. VoiceConnect Residential phone service provides an adapter box(called ATA) that allows its Customers to make VOIP calls using a traditional telephone.

Why should I use VOIP?
VOIP phone services offer familiar capabilities and features, such as local and nationwide calling, three-way calling, call waiting, call forwarding and caller ID. These features, which typically cost extra with normal telephone services, are free with most VOIP phone services.

One of the reasons that VOIP is becoming the option of choice for a lot of phone users is that it significantly lowers the cost of traditional phone service with affordable calling plans that feature unlimited local and domestic long distance, as well as competitive International rates.

What is broadband internet service?
Broadband is a high-speed Internet connection that operates through a cable or DSL modem. In order to use VoiceConnect Residential phone service you must have broadband. This helps ensure high-quality audio on all of your calls. Because your call is converted into data packets that travel the Internet, the faster the Internet connection, the more quickly and efficiently your call will arrive at its destination. You will also want to have broadband internet service with a speed of 256kb/s.

Why should I use VoiceConnect Residential Phone Service?
VoiceConnect Residential phone service offers the following advantages:

• Competitive Rates
• High-quality phone service at prices significantly lower than traditional phone services
• Great International rates
• Online Virtual Office for administration of your phone as well as changing preferences, viewing your bill, and listening to voicemail.
• Advanced features such as voicemail, call waiting, caller ID, three-way calling, and on-hold music.
• Online account management portal allows you to manage

How does VoiceConnect Residential phone service work? VoiceConnect uses a technology called VOIP, or Voice over Internet Protocol, which enables you to make and receive phone calls through the Internet. VoiceConnect provides an adapter that you plug in between your Phone (any standard phone) and cable or DSL modem — allowing you to place and receive calls in the same way you do now. Just pick up the phone and dial the ten digit number (or International number) of the person you wish to call.

The VoiceConnect adapter comes with an installation guide to help you through the set up process, which will take between five and ten minutes.

What type of internet service will I need to use the VoiceConnect Residential phone? To ensure high quality service, we recommend that you use broadband internet.

How do I signup? You can signup on the VoiceConnect Residential phone service home page or contact our Sales Department at 800-453-2251.

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